Creative & Innovative: Produce new ideas or insights creating innovative products and designs. Seek opportunities for organisational improvement. How can we creatively approach the solution to this problem?
Working with people: the importance of being empathetic and having a true interest in an understanding of others. Recognise and reward the contribution of others. Listen and communicate proactively. Being open to listen and learn.
Persuading and Influencing: Make effective and positive use of political processes to influence and persuade others. Onboard and commit a team to pursue the same goal. Convince and negotiate expectations.
Presenting and communicating information: Be clear when expressing key points. Respond quickly to the needs and feedback of an audience.
Delivering & Meeting customer expectations: Focus on customer needs balancing with business goals. Set high standards for quality. Monitor and maintain quality and productivity. Be systematic and methodical when necessary. Consistency is a key point to achieve project goals.
Adapting & Responding to change: Adapt to changing circumstances is fundamental. Accepting new ideas and embracing changes. Adapt interpersonal style to suit different people or situations. Deal with ambiguity, making positive use of opportunities.
NIIT Technologies (November 2019 - present)
I led the Product Design work for several of the company’s largest digital clients, including a National Library, where I’ve been driving the new multi-channel UX/UI/Visual design for their public facing website that spans over 28,000+ pages. Prior to that project, I led the redesign of a National TV Network Channel’s highly complex and highly transactions agency/media purchasing portal servicing over 3,000+ media agencies. In addition to these two highly complex initiatives I’ve been the driving UX/UI/Visual design force behind NIIT’s newest industry-leading banking/mortgage design introducing hyper-personalisation.
Elpis (June 2018 - present)
Early stage social media platform. Responsible for user research (qualitative and quantitative), brand identity, prototyping, user testing and content creation. Product design sprint run for early iteration.
Alzheimer’s Society UK (2 weeks project)
Attracting customers to their online shop to purchase daily living aids. Optimising users’ experience so they are able to choose the right product for them or the person they care for.
Lime Bikes (2 weeks project)
A new feature for a bike-sharing mobile app to improve how and when customers use it. All stages from research to high fidelity prototype.
WorkMeOut (1 week project)
A mobile app to improve the user experience of booking gym classes nearby. Designed the experience and prototyped it in five days.
YoShelf E-commerce (2 weeks project)
E-commerce website for a small local grocery shop. Maintaining their brand values and showcasing their best hand-picked selections.