I'm May, a UX/Product Designer based in London

May - UX/Product Designer

Everyone has a story to tell and here is why design and I go well together. I'm May, a passionate Product Designer based in London with over nine years’ experience in the Creative Industry. Prior to my Product Design career, I worked as a Project Manager across broadcast, digital & print.

Now, working in global organisations as a Product Designer, I've been collaborating with design and stakeholders to define a consistent and user-centered approach, offering both creative and technical-based solutions. I’ve built relationships with people of different backgrounds, ages, cultures, and perspectives – both professionally and personally.

Chat to me on all things related to design, cats, coffee, yoga, dinosaurs and nature.

"Design is content with intent. Content without intent is noise. Intent without content is decoration."

National TV Network Channel

2019-2020 / Web

Took the lead as a Product Designer working closely with stakeholders to better understand user and business requirements. I was responsible for running workshops, translating needs and goals into designs and flows, working closely with developers to understand the tech constraints, research with users and stakeholders, creating and updating style guides and design systems, producing hi-fidelity prototypes and deliverables, testing and iterating prototypes.

I’ve worked on two main projects:

  • A platform that services over 3,000 outside media agencies and provides programme purchase options, allocation of TV commercials, budget management and ROI reports on media allocated. The portal itself comprises highly complex journeys for media planning, purchasing inventory management and commerce.
  • An internal system that communicates sales decisions between teams from the above system.

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National TV Network Channel

National Library

National Library

2020 / Web + Mobile

The National Library has 28,000 pages of content and they lack consistency across them, most weren’t either accessible or user-friendly. Besides the extensive amount of pages, they were divided as a specific number of templates that were replicated throughout the whole website. Their previous product had hundreds of controls that were built on top of each other, never considering a user-centered experience or even their functionality. They were originally designed based on the website’s content and on what internal stakeholders (e.g. content producers) wanted - which is not necessarily what users need.

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Optimising a Charity e-Commerce Experience

In a two-week sprint, our team had to re-design the whole online shop to attract customers to purchase daily living aids and increase the revenue for the charity.

CHALLENGES

  • Helping users better understand the products, including their features, benefits and related advice
  • Ensuring that their USP is clear, in the context of the competitive landscape
  • Improving the way that VAT / VAT relief information and options are presented
  • Improvements to the overall UX and UI of the shop

Role:
UX Researcher/UI Designer (Group Project)

Duration:
2 weeks

UX Techniques:
User Research | Competitive Analysis | Data Analysis | Screening survey | User interview | Sketching | Sitemaps | User Flows | User Testing| Wireframing | Prototyping

Tools:
Sketch | inVision | Photoshop | Pen and Paper



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New feature for Lime - an electric bike renting mobile app

In a two-week sprint, I worked in a team of four to integrate a new feature for the existing Lime bike mobile application creating a high fidelity clickable prototype. The new feature is added to help customers creating a multi-point sightseeing tour, browse sight details for major attractions, secure rental bikes nearby and a more personalised app experience as a way to retain current customers and attract potential users.

CHALLENGES

  • Onboarding for new users
  • A new annual membership option
  • Ability to choose or create a multi-point sightseeing tour
  • Ability to view/browse sight details for major attractions

Role:
UX/UI/Interaction Design (Group Project)

Duration:
2 weeks

UX Techniques:
User Research | Competitive Analysis | Sketching | Sitemaps | User Flows | User Testing| Wireframing | Prototyping

Tools:
Sketch | inVision | Photoshop | Pen and Paper



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If you think you can design a User Experience and prototype it in 5 days, you’re right

A UX case study on improving the User’s Experience when booking gym classes nearby.

CHALLENGE

How to be more healthy and balance work with her personal life but finds particularly difficult to be more active as she usually needs to use Google/apps to find classes that will fit in her time and budget.

Role:
UX/UI/Interaction Design (Solo Project)

Duration:
5 days

UX Techniques:
Competitive analysis | User interviews | User persona | Experience mapping | User flows | Wire-flows| SiteMap | Sketching | Prototyping | User testing | Brand Personality & Statements | Elevator Pitch | Style guide

Tools:
Sketch | inVision | Photoshop



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Yo-Shelf: designing an e-commerce website for a local groceries shop

Role:
UX/UI/Interaction Design (Solo Project)

Duration:
2 weeks

UX Techniques:
Competitive analysis | User interviews | User persona | Experience mapping | User flows | Wire-flows| SiteMap | Sketching | Prototyping | User testing

Tools:
Sketch | inVision | Photoshop | Pen and paper



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